The Resilience Advantage: Stronger, Tougher, Smarter

Human Sensitivity

Richard Citrin - the Resilience Advantage

Richard Citrin, PhD, MBA

President, Citrin Consulting


AAOHN 1.05 | AAFP 1.0 | ACSM 1.0 | CDR 1.0 | NCHEC 1.0

For the past 70 years psychologists and another have been preaching the idea that we can somehow manage the stress of work and life. When we fail to do so, the impact drags us down and seems to diminish the value of our work and life. The truth is that these events are the stuff of life. The Resilience Advantage provides a new model for how individuals and organizations can view these challenges so that they do not create a victim mindset but instead provide opportunities for growth and learning. This session will include didactic and small group participation that will provide participants with language and tools they can use with individuals, teams and leaders that will shift the conversation away from “stress management” to building “personal and organizational resilience.”


Presenter Bio(s):

Richard Citrin, PhD, MBA, is passionate about helping individuals and organizations identify and use their best talents to achieve success. He uses his skills as a psychologist, corporate executive, and entrepreneur to assist clients and their organizations to create unique solutions to both everyday and complex challenges. As a consultant and coach, Richard believes in his client’s ability to find the right path and pursue it with passion. His recently published book, “The Resilience Advantage” discusses ways that individuals and organizations create a culture that moves away from the blaming mentality of stress management to an empowering mindset of resilience. His book has been well received and recently was named a finalist in The Author Zone Writing Contest as well as having been provided to employees in a variety of organizations. After building one of the largest behavioral healthcare organizations in the Southwest he helped his acquiring company, Corphealth become a leader in health and wellness services. Based on that business line, the company was acquired by Humana Healthcare to help provide behavioral health wellness programs to their client companies. In 2005 he was recruited to Pittsburgh where he took a senior position at UPMC Health Plan where, among other responsibilities, he helped bring together four different business groups into an integrated award winning Health Management Solutions Team. Richard’s consultation experience has led him to work with large, small, private and non-profits organizations as well as government entities. His list of client companies include PNC Bank, Philips Respironics, Calgon Carbon, Goodyear Tire and Rubber, Burlington Northern Santa Fe Railway, PPG Industries, FedEx, Miller Brewing (now SAB), The State of Arkansas, The University of Pittsburgh, American Airlines and the Greater Pittsburgh Community Food Bank and The Heinz Endowments.