Integrating Health Coaches Into the Primary Care Setting: Lessons Learned from the MODEL Study


Susan Butterworth, PhD, MS, RHC-III, CCP

Principal & Founder, Q-consult, LLC

CHES 1.0* | ICHWC 1.0 |CDR 1.0

The MODEL study is a pragmatic comparative effectiveness trial that compares enhanced usual care, text messaging, and health coaching for African American adults with uncontrolled diabetes and multiple chronic conditions. This presentation will share lessons learned from the study thus far in integrating health coaches into a primary care setting. We will discuss the merits of and the barriers to utilizing non-clinical staff to address patient engagement and treatment adherence for patients in the primary care setting. Case studies will be presented where organizations successfully applied this model in a cost-neutral way. In addition, participants will observe and discuss the value of a real coaching session with a challenging patient. Lastly, we will facilitate the identification of possible next steps to applying this model in your own organization.

Presenter Bio(s):

After nearly 20 years on faculty at Oregon Health & Science University, Dr. Butterworth founded Q-consult, LLC. Her clinical background is exercise physiology, and she received her doctoral degree in adult education and training with a cognate in health promotion from Virginia Commonwealth University. Her special area of expertise and research is the practical application of behavior change science, such as Motivational Interviewing-based health coaching, to various healthcare settings. She has been awarded and served on multiple NIH, HRSA and other grants to study the efficacy and impact of health management interventions, has published multiple articles on the theory and outcomes of evidence-based practice, and is currently involved in two clinical trials regarding patient engagement and treatment adherence. Susan has been an active member of the Motivational Interviewing Network of Trainers (MINT) since 2002.