Moderator: Steven Noeldner, PhD
Senior Consultant, Mercer
Director, Healthcare Innovation & Labor Support, The Walt Disney Company, Inc.
Bernard (Bernie) C. Knobbe
Head of Global Benefits, AECOM
Kristin Parker, PhD, MPH
Partner, Total Health Management Specialty Practice Leader, Mercer
Charlotte Yeh, MD
Chief Medical Officer, AARP Services, Inc.
MCHES® – 1.0 | ICHWC – 1.0 | AAFP – 1.08
Enlightened organizations recognize they have a symbiotic relationship with the communities in which they
exist and that there are many definitions of “community”. These communities go beyond the workplace and
geographic definitions to include virtual and other communities comprised of those sharing common
attitudes, interest and goals. The resources and relationships that contribute to the quality of life and the
social determinants that influence the health and well-being of employees and their families, as well as
worker and business performance, are greatly dependent on their communities. Communities provide the
environment in which future, current and retired employees live, engage and learn, thus influencing their
current and future ability to thrive.
This panel discussion will explore what a number of employers and a retiree advocacy organization are
doing to establish strong and critical relationships with communities that positively influence health and
business performance. We’ll explore the opportunities they recognize, the challenges they face, and the
successes they’ve had.
Mercer, a global Health, Talent and Wealth consulting firm will moderate a discussion with AARP, a retiree
advocacy organization; AECOM, a global engineering firm; and, The Walt Disney Company, a global
Bill is responsible for healthcare innovation at The Walt Disney Company with over 200,000 employees worldwide and over $2 Billion in benefit spend worldwide. He and his team manage the largest direct hospital contracts in the U.S. (50,000+ covered lives and over $300M in spend). These agreements have raised hospital quality for the entire community by over 200% and reduced trend significantly. In addition, his organization manages all the of the onsite medical and pharmacy locations domestically for the Company. This includes the Center for Living Well in Orlando which is the largest employer operated facility in the country. The Center has over 49,000 visits per year and is the largest single site pharmacy in the southeast. Winner of the AAAHC Bernard A. Kirshner Innovations in Quality Improvement “Peoples Choice” Award in a primary care setting for diabetes care for high risk patients.
His role also includes negotiation of all benefits components of union contracts throughout the enterprise (over 100 contracts across several industries). This also includes oversight of multi-employer health and welfare and retirement trusts across the entire organization. His team is data focused and manages the data aggregation and analysis function used to mine information to drive innovative healthcare solutions.
Bill started his career in public accounting and moved into corporate finance for large consumer product organizations before focusing on healthcare. He enjoys spending time with his family, watching hockey, and fishing.
Steven Noeldner, PhD, MS
Dr. Noeldner is a senior consultant in Mercer’s Total Health Management specialty practice. He
works with clients to develop population health and well-being strategies and to evaluate the
performance of vendors/providers as well as the effectiveness of overall health and well-being
initiatives. He has over 25 years of experience in health management, and has been a consultant
with Mercer for over 14 years.
Charlotte Yeh, MD
In her role as Chief Medical Officer at AARP Services, Dr. Yeh works with the independent carriers that make health-related products and services available to AARP members, to identify programs and initiatives that will lead to enhanced care for older adults.
Dr. Yeh has more than 30 years of healthcare experience – as a practitioner and Chief of Emergency Medicine at Newton-Wellesley Hospital and Tufts Medical Center, as the Medical Director for the National Heritage Insurance Company, a Medicare Part B claims contractor, and as the Regional Administrator for the Centers for Medicare and Medicaid Services in Boston.
Dr. Yeh is widely recognized for her commitment to and passion for the healthcare consumer and has received numerous honors and awards for her efforts on behalf of patients. As a health care leader, she has served on numerous boards and committees throughout her career, and currently sits on the Optum Labs Scientific Advisory Board. She is also a member of the Advisory Council for the National Institute on Deafness and Other Communicable Disorders, the Personal Connected Health Alliance Board of Managers and Board of Directors for The Schwartz Center for Compassionate Care.
Dr. Yeh received a BA from Northwestern University and her medical degree from Northwestern University Medical School. She completed her internship in General Surgery at the University of Washington and her residency in Emergency Medicine at UCLA.